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Read every loss notice, whatever the format
Cytora reads notices from claimants, hospitals, repair shops, and courts, then routes each to your claims team.
For claims leaders
Keep agents and their clients current on every claim, from first notice to close
When everything is connected, claim updates land in your agents’ own systems as they happen. Your adjusters stay on files that need judgment.
Connected claims mean fewer calls for your adjusters and more policyholders who renew
When agents can see a claim’s status for themselves, your adjusters spend the day on the files that need them.
What a connected claim looks like
From first notice of loss to closure, your insureds and agents expect to know where a claim stands without having to ask.
Start each claim in the right handling path
Triage happens as the claim arrives, so its handling path is set before an adjuster opens the file.
Your agents answer the client from their own system
Send first notice of loss, adjuster assignment, status, and payments into your agents’ management systems at each stage.
Keep a person on the claims that need one
Routine notices clear on their own, and anything doubtful reaches an adjuster with the reasoning attached.
What carriers tell us
Frequently asked about claims connectivity
Carriers deliver claims updates into agency systems through claims download, an industry-standard feed that writes claim information directly into the agency’s own management system. Each update travels as the claim moves.
Six message types carry the detail: the claim number, adjuster assignment, reserves, payments, status changes, and general claim information.
No. Claims download integrates with the claims system you already run, taking the information your system produces and delivering it to your agents.
Applied doesn’t adjudicate claims or run the policy system of record. Adjudication, reserving, and payment stay where they are; what changes is who else sees the outcome, and how soon.
The difference is where the update lands. An email or a portal still asks your agents to go looking for it; claims download writes the update into the management system they work in all day.
So the answer sits in front of your agents before they think to phone the adjuster holding the file.
Volume rises on both sides at once: more claims to handle, and more agents asking about them. Each update still travels on its own, so your agents keep seeing claim activity through the surge while your staff is at its thinnest.
After a hurricane, claims download tells agencies about claims they’d otherwise never hear of.
More on claims connectivity
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Video
Improve Your Agent Partners’ Claims Experience with Download
Watch a quick video about Ivans Claims Download from the point of view of an Applied Epic® agency.
Watch Now -
GUIDE
Service Clients Faster with Automated Claims Download
Claims download is an industry standard message process to download claims information from a carrier's claims systems directly into an agency management system.
Read the Guide
Put claims in your agents’ view
Begin with the claim messages your system already generates, and add the rest as your agents ask.