Investing in world-class technology is just the first step to digitally transform your business and drive success every day. Taking you from that moment of purchase, that “Yes” moment, to “Success” is where Applied’s approach to partnership sets us apart. Our team of software experts and former insurance agents who have walked in your shoes are here to provide Services, Support and Education, and Training each step of the way.
Our Customer Success Sets Us Apart
Building foundational knowledge
As you onboard your new technology, we provide access to the education and training your staff needs to keep productivity high. Our Applied University has more than 3,000 instructor-led courses and training tracks to meet the specific needs of your business.
We know that go-live is just the beginning. As your partner in technology transformation, we want to understand the value you want from the system and provide the ongoing training, health checks, coaching, and consulting to get you there with our adoption services.
Use proven best practices and workflows to accelerate the implementation timeline. Enhanced data services simplify data conversions and structuring to get you up and running on your new systems quickly.
Building a growth strategy through acquisition? We have tailored partnership programs to empower your M&A strategy with services to assist in diligence, assessment, conversion, onboarding, training and ongoing optimization. Our turn-key programs enhance your staff to make sure you are successful, on time, and managing costs.
Here whenever you need us
Applied subject matter experts and Support professionals are here 24/7. Our team has deep expertise in both technology and insurance and Applied is the only company in the industry that provides around-the support of your operations via our seven Support centers across North America, the UK and Ireland.
Percentage of customers satisfied with Applied Support Services
Constant monitoring and performance of first-level problem resolution
Second average wait time to chat online with an Applied Support specialist
Years of collective insurance industry training and software expertise of Applied support managers
Support-led product webinars presented to nearly 6,000 users in the past year
Ready to Learn More?
When you’re ready to learn more about leveraging advanced insurance software and solutions to build a better insurance business, we’re here to help.