BestCover Insurance Selects Applied to Drive Digital Broker Strategy

17 July 2018

New Irish broker utilises foundational management system and integrated mobile and customer service software to launch business as a digital broker

Dublin, Ireland – 17 July 2018 – Applied Systems® today announced that BestCover Insurance has selected Applied to drive its digital strategy as a newly-founded broker. Leveraging cloud, mobile and quoting technology, BestCover will begin its business as a digital broker, having enhanced digital capabilities for operational excellence and superior customer service.

“As a new business, Applied have made it possible for us to hit the ground running,” said Thomas Cotter, managing director, BestCover Insurance. “The foundational management system and the integrated customer service technologies provide a one-stop shop, so we can focus on selling.”

As part of BestCover’s digital strategy, the broker selected Applied Relay®, Applied CSR24®, Applied Mobile® and Applied eQuote™.

• Applied Relay is a seamless back-office solution for brokers and underwriters to manage a successful business, facilitating all client and policy management, accounting document management, reporting and reconciliation needs. It is the product of choice for Ireland’s general insurance brokers trading all personal and commercial lines business.
• Applied CSR24 enables brokers to meet today’s insurance consumer demand for anytime, anywhere access to information by providing 24/7 access to insurance policy information, renewals management, premium payments, and insurance documents through an online broker-branded client portal or mobile application. The online portal and app seamlessly integrates with the broker management system, reducing manual administrative tasks and allowing brokers to devote more time to serving customers and securing new business.
• Applied Mobile is a purpose-built app that allows broker staff to access and manage client, prospect and insurance information from their management system anytime, anywhere via a mobile smartphone or tablet device. The native mobile app allows users to stay connected on the go with a direct link to information in their broker management system, providing access to view accounts, contact details and insurance policy information; add prospects; create and manage activities; and automate sales operations.
• Applied eQuote is an eCommerce solution for Motor, Home and Commercial Vehicle, seamlessly integrated into Applied Relay. Applied eQuote enables brokers to create an online presence to trade products and allow customers to look after themselves – at any time of the day or any day of the year. Applied eQuote is fully managed and supported by Applied and can be deployed quickly within a broker’s existing website.

“The pace of change is accelerating in the Irish insurance market, and brokers who invest in digital technology are reaping the benefits by providing differentiated service,” said David McKnight, business development director, Applied Systems Ireland. “BestCover Insurance is set to surpass its established competitors by utilising technology that automates business operations and extends multichannel customer service, enabling staff to focus more on the business of selling insurance.”

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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.