Applied Systems Announces New Digital Agency Innovations

27 September 2017

New and enhanced capabilities of leading Applied technologies to further enable digital transformation

University Park, IL – 27 September 2017 – Applied Systems today announced new and innovative product updates across its product portfolio at Applied Net 2017, the company’s flagship conference and the world’s largest gathering of independent agents, brokers and insurers, at the MGM Grand Las Vegas. Applied Systems introduced new capabilities across its entire product portfolio, enabling agencies and brokerages to automate operations and maximize connectivity between staff, insurers and insureds.

“The most successful independent insurance agencies and brokerages rely on digital technology to create a connected insurance experience across the insurance lifecycle,” said Michael Howe, senior vice president of Product Management, Applied Systems. “Continuing our commitment to innovation, these new and innovative product releases will enable agents and brokers to take advantage of new business paradigms created by the digital transformation of insurance.”

Applied Epic

Applied Epic, the world’s most widely-used, cloud-based agency and brokerage management system in the world, is the most technologically advanced software application to automate business operations and drive connectivity to insurers and insureds in a changing insurance marketplace. The upcoming release of Applied Epic provides advanced, integrated capabilities for agencies and brokerages to manage quoting workflows and provide greater access to core capabilities through any device at any time. Release highlights include:

• Integrated quoting: Instantly quotes personal lines policies directly within the user interface and workflow of Applied Epic to provide the quickest service and the best products to your customers. Epic Quotes leverages client data to pre-fill the application so agents and brokers can increase quote-to-bind time ratio, as well as actively store historical quote details for clients.
• Browser access: expands access to the core capabilities of Epic for designated staff through standard Internet browsers on Microsoft and Apple operating systems.

Applied CSR24

Applied CSR24, the leading cloud-based client self-service software, enables agencies and brokerages to meet today’s insurance consumer demand for anywhere, anytime access to information by providing 24/7 access to insurance policy information, claims filing and processing, premium payments, and insurance documents through an online custom-branded client portal or mobile application via Applied MobileInsured.  Applied CSR24 2018 will enable agencies and brokerages to provide greater certificate self-service capabilities, online bill pay, and greater support chat capabilities, as well as extend the application to brokers in the Republic of Ireland. Release highlights include:

• Bill Pay Enhancements: adds the ability to view open items by invoice and pay the full amount due with one click.
• Online Chat: provides online chat within the Applied CSR24 self-service portal through a number of industry leading chat vendors.
• Regional expansion: expands the application to the Republic of Ireland through an integration with Applied Relay.

Applied Mobile

Applied Mobile is a purpose-built app that enables insurance agency and brokerage staff to access and manage client, prospect, and overall business information anywhere, anytime from their management system via a mobile smartphone or tablet device. The touch-screen optimized interface enables users to stay connected on the go with a direct link to information in their agency or brokerage management system. Upcoming release highlights include:

• Autocomplete fields: Offer address auto completion for address fields in the prospect, contact, vehicle and location workflows.
• Weather Alerts: Stay informed of changing weather conditions so you can reach out to customers in advance of severe weather.
• VIN Validation: Ensure data accuracy with added VIN validation capabilities.
• Regional expansion: expands the application to the Republic of Ireland through an integration with Applied Relay.

Applied Analytics

Applied Analytics is the first data analytics application built specifically for independent insurance agencies and brokerages. Fully integrated with both Applied Epic and Applied TAM, Applied Analytics allows executives to obtain greater graphical business insights from their existing management system data to make quicker, more informed business decisions. New and enhanced dashboards include:

• Book of business by policy and line: presents a summarized view of all active policies for a specific insurer.
• Retention summary: offers analysis of clients for lost policies and new date filters including quarterly and year-to-date view of retention data.
• Employee analysis: provides two new dashboards, Employee Line of Business and Employee Summary, which deliver a summary of new, renewed and cancelled business by employee at the policy level; also allows for revenue by employee evaluation.
• Employee productivity: delivers a summary of an employee’s total effort at the agency or department level, as well as insights into activities and tasks.

Applied Rater

Applied Rater is a cloud-based insurance quoting application for independent agencies that automates quoting workflows for more than 500 insurance carriers nationwide – the broadest coverage of any rating provider in the United States today. Applied Rater enables agencies to elevate their customer experience by providing a more timely, comprehensive and accurate quoting service across more personal lines of business. Applied Rater 2018 will show all agents, nationwide, the price for a Flood policy with every Homeowner quote request while also streamlining the rating process. Release highlights include:

• Integrated Flood Insurance Quotes: Applied Rater will instantly show agents the price for a Flood policy with every Homeowner quote request.
• Applied Epic Quotes: Embedding Rating directly into the management system with a new Quotes area in Epic, delivering high-quality Personal Lines comparative rating with a streamlined workflow and managed data collection without leaving the management system.

Applied Rating Services

Applied Rating Services is Canada’s comparative insurance rating service for brokerages and insurers across Canada, providing the greatest access to rate plans in the industry and the most accurate rates. The latest release of Applied Rating Services extends online prospect reach and enhances customer communications, while also adding a new line of business. Release highlights include:

• Extended prospect reach: Enables brokerages to provide prospects online quoting across multiple channels, including social media platforms, blogs, and online advertising.
• Enhanced customer communications: Integrates chat capabilities for brokers to interact with prospects in real-time and manage questions during the quoting process.

Applied WebRater

Applied WebRater enables brokerages to provide simple vehicle and property insurance quoting to prospects or insurance consumers via computer or mobile device. The application allows brokerages to track attempted prospect quotes while building a sales pipeline. The latest release of Applied WebRater features a quicker quote-to-bind time ratio and an enhanced customer experienced through data prefill and customized communications. Release highlights include:

• Predictive quoting: Prefill application details and deliver more convenient automobile quotes by leveraging historic consumer quoting and purchasing behaviour data.
• Instant quote: Applied WebRater Instant Quote displays a minimal number of questions, such as Postal Code, Vehicle information, and Date of Birth or Years licensed, to enable the consumer and broker to quickly and easily quote coverage options.

IVANS Exchange

IVANS Exchange enables agencies to seamlessly view, track, report and manage carrier and MGA download connections and usage. With intuitive graphical dashboards, IVANS Exchange provides agencies with a comprehensive view of current and potential download activity with carriers and MGAs, as well as download usage reports and industry news regarding agency interface. The latest release of IVANS Exchange automates and simplifies the download process. Release highlights include:

• Automated connections notifications: Automates delivery of agency download connections report, including updates to download opportunities and activity, via email.
• eDocs and Claims message resend: Enables agents to request to resend specific downloads from IVANS Exchange into their management systems.

IVANS Markets

By providing a simple, automated solution to connect you with insurers and MGAs, IVANS Markets provides agencies greater access to markets so that you can present the best coverage options to your customers. Agents enter a risk and the search engine immediately presents you with a list of insurers, MGAs and wholesalers with an appetite for your specific risk, reducing dependency on traditional methods used to find markets and enabling you to present the best coverage options. Release highlights include:

• Enhanced search options: adds Package as a new line of business and provides enhanced search criteria to provide more specific results based on individual class category.
• Preferred Markets: Gives agency managers the ability to identify key market partners and highlights the agency preference to CSR’s, Account Managers and Producers within the IVANS Market Appetite search results.
• Insurer portal integration: Enables users to quickly access insurer portals for submission entry by having access to their partner submission links all in one place.

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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.